INI SureConnect™ Callback Solution Now Rated "Avaya Compliant"
The Agent First and Caller First callback application is compatible with Avaya IX Contact Center solutions. Read more
vCloudx enters into a strategic partnership with Vion Consulting to offer an advanced contact center platform
Interactive Video-enabled Visual Response (IV2R), leading the next wave of customer experience IV2R reduces average time of resolution, increases call containment while lowering the overall cost. Read more
Contact Centers Can Protect Caller Privacy and Curb Fraud with INI SecurePaymentAssistant™
New Interactive Northwest, Inc. (INI) application lets callers make payments privately, then transfer back to the agent. Read more
Evolve IP Acquires Jog.ai; Leading Speech Analytics and Natural Language Technology Firm
Application Ensures Users Can Remember, Retrieve and Record Everything that Happens on a Phone Call; Proprietary Framework Leverages Artificial Intelligence (AI) for Advanced Speech Analytics; Application to be Integrated into Evolve IP's Market-Leading U. Read more