• INI SureConnect™ Callback Solution Now Rated "Avaya Compliant"

    The Agent First and Caller First callback application is compatible with Avaya IX Contact Center solutions. Read more

  • vCloudx enters into a strategic partnership with Vion Consulting to offer an advanced contact center platform

    Interactive Video-enabled Visual Response (IV2R), leading the next wave of customer experience IV2R reduces average time of resolution, increases call containment while lowering the overall cost. Read more

  • Contact Centers Can Protect Caller Privacy and Curb Fraud with INI SecurePaymentAssistant™

    New Interactive Northwest, Inc. (INI) application lets callers make payments privately, then transfer back to the agent. Read more

  • 10162887

    Evolve IP Acquires Jog.ai; Leading Speech Analytics and Natural Language Technology Firm

    Application Ensures Users Can Remember, Retrieve and Record Everything that Happens on a Phone Call; Proprietary Framework Leverages Artificial Intelligence (AI) for Advanced Speech Analytics; Application to be Integrated into Evolve IP's Market-Leading U. Read more