Microsoft and Mercy collaborate to empower clinicians to transform patient care with generative AI

REDMOND, Wash., and ST. LOUIS, Sept. 27, 2023 ~ Microsoft Corp. and Mercy have announced a long-term collaboration to use generative AI and other digital technologies to give healthcare professionals more time to care for patients and improve the patient experience. This collaboration is seen as a major step forward in the application of advanced digital technologies in healthcare.

"This is an exciting moment for healthcare, as advanced capabilities can help health care organizations address some of their most pressing challenges, create needed efficiency and transform care," said Peter Lee, corporate vice president of research and incubations at Microsoft. "Mercy has been a leader in the industry in creating an intelligent data platform on which to launch this kind of transformation."

Mercy plans to use Microsoft Azure OpenAI Service to improve care in several ways. Patients will be able to better understand their lab results and engage in more informed discussions with their provider through the help of generative AI-assisted communication. Additionally, Mercy will apply generative AI when taking patient calls for actions like scheduling appointments, providing recommendations for additional follow-up actions during a single interaction. A chatbot for Mercy co-workers will also help quickly find important information about Mercy policies and procedures, freeing up nurses and co-workers to spend more time on patient care.

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"We are better positioned to perform real-time clinical decision-making that ultimately improves patient care," said Joe Kelly, Mercy's executive vice president of transformation and business development officer. "With Microsoft, we are exploring more than four dozen uses of AI and will launch multiple new AI use cases by the middle of next year."

The Microsoft Cloud provides Mercy with a comprehensive platform to improve efficiency, connect and govern data, impact patient and co-worker experience, reach new communities, and build a foundation for ongoing innovation. By securely centralizing data in an AI-powered intelligent data platform built on Azure, Mercy is uniquely positioned to deliver on evolving clinician and patient expectations more quickly. For example, Mercy can tap into secure data insights to reduce many unnecessary patient days in the hospital by giving care teams smart dashboards and better visibility into the factors that impact how soon patients can return home.

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Microsoft's modern work solutions will also help Mercy co-workers improve productivity and communication so they can spend more time improving patient care and experience. To showcase these solutions, Microsoft and Mercy are working together to showcase Mercy's solutions in the Microsoft Technology Center (MTC) in Chicago in 2024.

Steve Mackin, Mercy's president and CEO commented: "Mercy and Microsoft are creating a new path for health systems where we are working together to combine our 200-year heritage in health care with Microsoft's expertise in cloud computing technology." He added: "By using technology securely we can innovate better health care for all."

The organizations recently held a hackathon where teams from both organizations worked together to co-imagine new uses cases for generative AI technology which they plan on launching by mid next year.

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