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Final article in a series about technology & law practice in the area of Emergency Management

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As technology is advancing, the legal profession must keep up with these technological and societal changes, explains Michael J. Riley, Sr. in an article series.

NEW ORLEANS - Nov. 11, 2018 - Amzeal -- In this final article in a series, emergency responder and attorney Michael J. Riley, Sr. discusses the advancements and impact of technology upon the legal profession, and how it is being utilized to enhance the client experience in terms of satisfaction and customer service. As technology reshapes all of modern personal and professional life, the legal profession is no exception.

Emergency management covers a broad range of issues that can be better managed with software and other technologies. A lawyer in this area will encounter issues as diverse as Grant Management and Administration, Public Assistance Program, Environmental and Historic Preservation Requirements, Hazardous Materials, and Project Funding. Incorporating technology into a law practice in this area can make the practice more efficient and increase client satisfaction. In fact, technology may enable the practitioner to exceed client expectations.

The complete articles will be published on the blog of Michael Riley at https://michaeljriley.blogspot.com/

Incorporating technology into a law practice can make the practice more efficient and increase client satisfaction. In fact, technology may enable the practitioner to exceed client expectations. Here are a few, simple-to-implement options.

Payment Services-Electronic Invoices

Payment by check is gradually becoming a thing of the past. Credit Card Payments are now commonplace, and even other forms of payment such as ACH, wire transfers, and Paypal are becoming more commonplace. While there are costs associated with taking credit card payments or Paypal, the ease of use and the increased speed of getting paid are often worth the fees. Many merchant account vendors now provide a Web portal to facilitate online payments. Google and Square (www.square.com) as well as Legal Software Systems (www.legalsoftwaresystems.com) provide technology to accept payments via smartphone.

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There are ethics opinions regarding Attorneys accepting credit cards for payments, thus one should consult the local ethics rules.

Confidentiality Protections

Maintaining the confidentiality of client information is an ethical foundation of the profession. Encryption tools may add extra security to electronic communications. Document efforts to keep their clients' information safe and secure.

Example of Technology Suite for a Small Law Firm

In case you wonder what technologies other law firms have, here is an actual real life example. This small law firm uses the following technologies:

• CosmoLex (online and App) – Law Practice Management Software
• LawPay (online and App) – Payment software for billing/invoicing.
• Google Suite (online and App) – Document creation/management.
• Dropbox (online and App) – Transfer/management of large files.
• Westlaw – Legal Research.
• Skype – Phones & video conferencing.
• Facetime – Client communications.

And since many law firms are gradually going "paperless," a system for scanning documents and managing electronic files becomes indispensable.


Harnessing technology can greatly increase client satisfaction, save time and effort, and reduce the stress of practicing law in this fast-moving world. Undoubtedly, technology will continue to change the ways that legal teams serve their clients. My personal advice is to take it step-by-step: evaluate where is the greatest need in your office. Cooperating on documents? Scheduling appointments with clients? Making payments easier for clients? Then develop a strategy for best addressing those needs by implementing one of the numerous technological options and integrating it into the workflow of the office.

*NOTE: The inclusion of a technology or app in this article does not mean an endorsement or approval. The listed technologies are just for illustrative purposes. None of these particular technologies are endorsed or recommended by this author.

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The complete article will be published on the blog of Michael J. Riley, Sr. at https://michaeljriley.blogspot.com/

Disclosure & Disclaimer: The opinions expressed in this publication are those of the author. They do not purport to reflect the opinions or views of FEMA or any government agency.

About Michael Jerome Riley, Sr.

Trained as a lawyer, J.D., University of Tennessee-Knoxville (1980), Michael J. Riley, Sr. currently serves FEMA as an Emergency Manager, Federal Emergency Management Agency, Operations Division Supervisor. Expertise includes Small and Disadvantaged Business Enterprises, contract compliance, procurement, and Civil Rights. He has served the American people and international community in various different locations affected by natural disasters, including Puerto Rico and Haiti.

Blog: https://michaeljriley.blogspot.com/
Profile: https://solomonlawguild.com/michael-j-riley
News: https://hype.news/michael-j-riley-sr-attorney-i...
LinkedIn: https://www.linkedin.com/in/michael-riley-97286...

Office of Michael J. Riley, Sr.
New Orleans, Louisiana

Source: Office of Michael J. Riley, Sr.
Filed Under: Technology

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